Landlord insurance

Dedicated loss adjuster

For large claims on your landlord insurance policy, an independent, dedicated loss adjuster will provide expert support shortly after your claim is made, until settlement of the claim.

Will I be assigned a dedicated loss adjuster?

Any insurance claim in excess of £5,000 for material damage or business interruption will entitle you to a dedicated loss adjuster.

How do I make a claim?

Call 01732 747 599 between 9:00am and 5:00pm and ask to speak to your account manager. Once your cover has been confirmed, a dedicated loss adjuster will contact you within 24 hours.

Why do I need an independent loss adjuster to help me make a claim?

Loss adjusters have the knowledge and experience to take care of the paperwork and deal with the insurers direct on your behalf, making sure that you get the most out of your cover. The convenience and reassurance of knowing that your claim is being expertly managed means that you can get on with rebuilding your business.

What will a loss adjuster actually do?

• Your independent loss adjuster will make telephone contact within two hours of you reporting the loss
• They will advise you on loss mitigation and personally visit you within 24 hours of notification of the loss
• They will manage all claims meetings and communications with insurers
• They will source equipment and temporary accommodation and get this agreed with insurer's representative
• They will supervise contractors and arrange interim payments from insurers
• And they will negotiate with insurers for the best settlements available